Customer Service Information
Tax Free Guarantee
Enjoy Tax Free savings on all products
Best Value Guarantee
Our Best Value Guarantee aims to deliver the highest product and service quality at the lowest price. If you find the same product at your departure or arrival destination duty-free shop at a lower price than ours, please send your receipt to us and we will reimburse you the difference.
Product Guarantee
All products carry a minimum guarantee of one year. Should you require assistance, our Customer Service team will organise a replacement for you and will answer any questions when you return home.
Convenience Guarantee
All of your orders will be delivered to your seat on your flight, allowing you to spend more time enjoying your holiday.
Frequently Asked Questions
1. Can I buy pre-order on both outbound and homebound?
No, Flemingo pre-order is only valid on flights from Antalya (AYT) to destinations in Norway, Sweden, Finland and Denmark.
2. When can I pre-order products?
Customers can place their order between 30 days and 2 days before their flight.
3. Can I order more products after I have completed my purchase?
Yes, simply visit the site again with your booking number and flight date and update your order. If you have any questions please contact support@paxport.net
4. Which payment methods are available?
You can pay for your duty free order by using your VISA/MasterCard. We are unable to accept personal cheques and traveller’s cheques in any currency. It is not possible to pay for the goods on-board.
All personal data and payment information will be handled according to our Privacy Policy.
Credit card:
If you chose to pay your duty free order with VISA/MasterCard you will be requested to enter the credit card details in order to complete the purchase. The credit card provider connected to your bank account will withdraw the actual amount of the purchase.
5. Which rules apply for Tax-free?
Flemingo does not take any responsibility for purchases over the limits below. Shopping via Flemingo web shop over the limits below is the passenger’s responsibility.
Here you can find custom regulations for the respective countries. Note that Flemingo take no responsibility on its content or if it is changed:
Sweden
Norway
Denmark
Finland
Turkey
We recommend that you check the latest information on custom regulations for the country you are travelling to.
6. Can I change or make a cancellation of pre-ordered products?
Customers are allowed to make changes or cancellation of their pre order within the time line of 30 days and 2 days before their flight. If a customer would like to cancel the whole order, then this cancellation has to be within the mentioned time line. Other than this time, previous orders cannot be change or updated. There may be charges applied to the transacted credit card for the cancellations due to bank applications. Please read the terms and conditions.
7. How does Return of Goods / Claims / Refund work?
Due to Customs Regulations Flemingo is not allowed to post or send the duty free products to the customer’s addresses. We regret that we cannot replace a purchased item with a new one due to customs regulations. We regret that we are not able to offer any changes or refunds on board.
Customers cannot return the goods or ask for a refund from the cabin crew during their flight. If you have some problems about the order please contact our customer service department via support@paxport.net. Your request will be evaluated immediately.
Customers are not allowed to ask for refund or return of the goods under the circumstances below:
· if customer misses their flight for any reason
· if the pre-order customer changes his/her seat and did not inform the cabin crew for the delivery of pre order.
· if the pre ordered goods have been detained by security or customs authority in the transit airport or in the arrival airport due to shopping over limits.
· if the name on the delivery tag report is not reflecting the correct name details and this has not been informed to the cabin crew during the check by passenger.
8. How can I contact Flemingo?
Enquiries should be made to: support@paxport.net
Call Centre : +46-(0)8-12133870
Call Centre service is only available during week days between 15.00-17.00 CET.
Privacy Policy
Our Commitment to You
Flemingo Pre Order Web Shop will safeguard the confidentiality and security of the information we obtain from you. This notice describes our privacy policy as it relates to the collection, protection and disclosure of such information resulting from credit card transactions only.
Protecting Your Credit Card Information
The credit card information provided by you to Flemingo Pre Order Web Shop will be stored in a confidential manner. Our employees may access such information only when there is an appropriate business reason to do so, such as when a refund must be issued back to the credit card. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.
Collection of Information
Flemingo Pre Order Web Shop will collect and use information obtained from credit card transactions only for business purposes. These business purposes include the payment of pre ordered goods.
Disclosure of Your Information
Flemingo Pre Order Web Shop does not disclose any nonpublic information (such as credit card number and their expiration dates) about our customers or former customers to anyone, except as required by law. We disclose information only when it is necessary for the conduct of government business, or under circumstances where disclosure is required by law. Information may also be disclosed for audit purposes, to regulatory agencies or for other general administrative services.
Transaction security
Flemingo Pre Order Web Shop’s website uses Secure Socket Layer (SSL) protocol to ensure transaction security.