Booking rules

All passengers within the same booking number must pre-book seats.

Passengers within the same booking number must choose seats next to each other.

Due to security reasons, pregnant women, persons with reduced mobility and children may not be seated by the emergency exits.

Infants under the age of 2 years old shall be seated in the lap of an adult. Adults travelling with infants can only choose seats marked with an “i” on the seat map.

Nouvelair staff may sometimes be forced to move you from your pre-booked seat due to operational issues. If this would happen we will do our best to give you an equivalent seat.

FAQ

1. What rules apply for children under the age of 2?

Infants under the age of 2 years should sit on an adult's lap during the entire flight. Baby bassinets are not available.

2. We are several people travelling on the same booking number but not all of us wish to pre-book a seat. Is it possible?

All passengers within the same booking must purchase a seat.

3. Is it possible to pay in any other way than with a credit card?

No, we accept payment by VISA or MasterCard only.

4. In what currency will I be charged?

You will always be charged in the currency in the country the flight is departing from.

5. Am I able to change seats after I have completed my purchase?

Yes it is possible to change your seat by calling Nouvelair Customer Support.

6. Is it possible to pre-book a specific seat free of charge if I have a doctor's certificate?

No, if you want a specific seat, you must pay for it prior to departure. 

7. Where can I call to pre-book specific seats?

Please contact Nouvelair Customer Support.

8. Where can I call if I have further questions or if I need support?

Please contact Nouvelair Customer Support.